Privacy Policy

Last updated: 4/5/2026

Pune Municipal Corporation ("us", "we", or "our") operates the Parivartan website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes your name, email address, and Firebase authentication details.
  • Report Data: When you submit a report, we collect the information you provide, including the problem category, description, photo evidence, and location data (GPS coordinates and address).
  • Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

Use of Data

SMC uses the collected data for various purposes:

  • To provide and maintain our Service
  • To manage and resolve the civic issues you report
  • To provide citizen support
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To maintain a record of work done for accountability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.